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What is a moving claim?
We understand the challenges you may face during your move, and we’re here to guide you through the claims process.
Stage 1 – Registering Your Claim Online:
To get started, visit MyMovingClaim.com and click on “File a Claim“. Fill out the necessary details in the online form. Once your case registration is received, it will be recorded in our system, and a file will be created. Expect to receive a Claim Acknowledgement Notice via email within 24-72 business hours.
Stage 2 – The Claim Procedures Package (CPP):
After validating your registration, our team will contact you to gather additional details. You’ll receive the Claim Procedures Package (CPP), providing essential tools to substantiate your case against the moving company. Submit copies of your moving documents, clear photographs of damaged items (if applicable), the standard proof of loss and damage claims form, and other supporting documentation.
Stage 3 - Receiving & Processing Your CPP:
Once we receive your completed CPP, a dedicated Claim Specialist will validate your claims and work towards resolution. We’ll review all submitted information and reach out to relevant parties. If your CPP doesn’t meet requirements or lacks documentation, we’ll notify you promptly via email.
Stage 4 – Finalizing the Process of Your Claim/Complaint:
If you’re content with the information provided and don’t wish to add more damages or concerns, submit a written declaration confirming this via our online form. If you want to include additional damages or concerns, follow the CPP guidelines.
Stage 5 – Furnishing & Accepting
Company’s Settlement Letter
Once your case is processed and validated, your movers will assess the settlement amount based on your coverage. You’ll receive a “SETTLEMENT OF CLAIM & GLOBAL RELEASE OF LIABILITY LETTER” outlining the settlement and conditions. Sign and notarize the settlement letter before returning it to us.
Please remember, as a third-party claims processor, we don’t issue settlement checks directly. Your moving provider is responsible for issuing the check to you.
Stage 6 – Not Happy with the Resolution Offered?
- Rebut It:
If you’re unsatisfied with the settlement offer, you can dispute it by sending an email with your request and supporting documents. Your claim will be reviewed by a Senior Claim Specialist. Please note that a third review isn’t permitted.
Stage 7 – Arbitration Process:
Disputes may arise between a customer and a moving company. In such cases, arbitration offers a cost-effective and quicker alternative to litigation. To initiate arbitration, inform your moving company of your intent. Send a demand for arbitration via certified mail. The moving company will then provide necessary forms and information from their neutral arbitration service.
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My Moving Claim operates independently and does not function as an insurance company, nor do our employees act as insurance adjusters. We do not provide legal advice or practice insurance law. Our website is not intended to initiate insurance claims; instead, it facilitates the submission of Household Goods claims directly to the responsible carrier via My Moving Claim websites. Please note that while our website and staff offer information and guidance, they do not substitute for legal advice. The content provided on our website is for informational purposes only and should not be considered legal advice. As laws and regulations pertaining to the moving industry may vary and change, it’s advisable to consult with a qualified attorney or a representative from the US Department of Transportation (US DOT) for specific legal guidance.
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Contact us: info@mymovingclaim.com
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