1. How long is the timeframe for submitting my claim?
The duration for claim submission is contingent upon your moving contract, commonly referred to as the “Bill Of Lading.” To determine the specific timeframe for filing your claim, kindly consult this document. The timeframe may vary based on the regulations outlined in your contract and your moving company’s policies.
2. How soon can I expect to receive my claim package?
Upon submission of your new claim, you can anticipate receiving your claim package via email within the next 24 business hours.
3. What's the process for adding more items to my claim form?
Upon receiving your claim package, you’ll notice that the claim form provides space for up to 10 items. If you require additional space to include more items, please send an email to info@mymovingclaim.com with your claim number in the subject line. Specify the number of additional claim forms needed. Please note that each claim form accommodates up to 10 items for claiming purposes.
4. What's the recommended method for sending my documents?
Your claim package will contain a list of the supporting documents required for the proper filing of your claim. All documents must be submitted via email to info@mymovingclaim.com. Ensure that each email includes your claim number in the subject line and each attachment is appropriately labeled based on its content (including pictures). You may attach your documents in PDF, Zip Folder, or Word document format. Following submission of your claim package, you’ll receive a confirmation email within the next 24 business hours, acknowledging receipt of the documents and any additional documentation requested or not previously supplied.
5. Am I eligible to claim property damage?
Upon receipt of your claim form, you’re entitled to claim for damaged or missing items. Additionally, you have the option to claim for property damage or any other grievances related to your move that occurred during the transportation of your household goods by your moving company.
6. How do I dispute my claim?
Upon receipt of your settlement letter, if you disagree with the evaluation results, please respond to the email containing your settlement letter. Explain the reasons for disputing your case and include any documentation not previously submitted. All inquiries or issues concerning the evaluation of your claim must be communicated via email for review by one of our senior analysts. Please note that all disputes must be initiated via email as per our legal department’s guidelines.
7. When can I expect to receive my payment?
Upon receiving the signed and notarized letter from you, a confirmation email acknowledging receipt of the document will be sent to you. Your signed settlement will then be forwarded to your moving company for further compensation processing. Subsequently, you’ll need to directly contact your moving company to inquire about the status of your payment or obtain relevant compensation information.
8. What is a Bill Of Lading?
The Bill Of Lading is the contractual agreement signed between you and your moving company. It comprehensively outlines the services agreed upon and the associated charges for your move. This document is easily identifiable as it typically bears the title “Bill Of Lading” at the top.
9. What is an Inventory List?
An Inventory List is a detailed record listing all items included in your move and tendered to your mover for shipping. Typically completed at the time of pickup, this document serves identification and labeling purposes.
10. What is a Valuation Addendum?
The Valuation Addendum provides coverage for items lost, destroyed, or damaged during the move. It represents the carrier’s maximum liability level. This document defines the chosen moving valuation based on the liability agreement signed by you.
11. How will I be contacted once I file a claim?
You can expect to receive contact within 24 hours of submitting your claim via email. Once initiated, all further correspondence will be conducted exclusively via email.
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My Moving Claim operates independently and does not function as an insurance company, nor do our employees act as insurance adjusters. We do not provide legal advice or practice insurance law. Our website is not intended to initiate insurance claims; instead, it facilitates the submission of Household Goods claims directly to the responsible carrier via My Moving Claim websites. Please note that while our website and staff offer information and guidance, they do not substitute for legal advice. The content provided on our website is for informational purposes only and should not be considered legal advice. As laws and regulations pertaining to the moving industry may vary and change, it’s advisable to consult with a qualified attorney or a representative from the US Department of Transportation (US DOT) for specific legal guidance.
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